Air Astana reviews, baggage, flights, hand luggage, telephone, contacts

Airlines rating

7 place

Air Astana

4.52

Air Astana

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Voting started: 01 April, 2013

Passengers voted: 1 884

Parameters evaluated: 66 762

Correlation of provided service and ticket price

Would you fly this airline once more?

Punctuality of flights and their match with the schedule

Would you recommend this airline to your friends?

Plane condition, its novelty

How fast and comfortable was the check-in?

Airport staff competence

Staff assisstance in resolving conflicts

In time boarding

Comfortable transfer to the plane

Quality of flight

Landing, comfortable transfer to the terminal

Seats comfort, distance between the seats

Comfortable temperature in the cabin

Food onboard

The presence of sockets, the Internet access

Cleanness of interior

Cleanness of toilets

The presence of pillows, blankets

Variety of onboard entertainment

Appearance

Affability and courtesy in communication

Knowledge of foreign languages

Assisstance to passengers onboard

Possibility to check in online

Assisstance to passengers with children

Onboard entertainment for children

Assistance to disabled passengers

Variety of dishes on board

Variety of drinks on board

Assistance to passengers in case of flight delay / cancellation

Ease of baggage registration

Convenience of fees for excess baggage

Taking care of baggage

In case of lost baggage - help to search for it

Baggage delivery capacity

Basic information

Air Astana is the national carrier of Kazakhstan based in Almaty. It operates domestic and international flights to 60 destinations. The airline was founded in October, 2001 and started operating commercial flights on 15 May 2002. At World Airline Awards ceremony in 2014, the carrier became a winner of a 4-star rating according to the Skytrax agency as "The best Airline of Central Asia and India" for the third year in a row, it was also awarded for "The best in-flight service in Central Asia".

Basic information

Country:

Kazakhstan

Year of founding:

2001

IATA code:

ICAO code:

KZR

Digital code:

465

Country:	Kazakhstan
Year of founding:	2001
IATA code:	KC
ICAO code:	KZR
Digital code:	465

Airline contacts

Official website:

www.airastana.com

Address:

4A Zakarpatskaya street Almaty 050039

Phone number:

+ 7 (727) 258 41 35 / 36

Fax:

+ 7 (727) 259 87 01

E-mail:

[email protected]

Official website:	www.airastana.com
Address:	4A Zakarpatskaya street Almaty 050039
Phone number:	+ 7 (727) 258 41 35 / 36
Fax:	+ 7 (727) 259 87 01
E-mail:	[email protected]

Aircraft fleet: Airbus A320, Airbus A321, Airbus A319, Boeing 757-200, Boeing 767-300 ER, Embraer 190

FEEDBACKS ABOUT THE AIRLINE (1)

Торе Хан

05 March, 2021

Неплохая авиа компания, но есть куда расти. Но в первую очередь доступная, в последнее время ЭА пересмотрели политику цен, что хорошо отразилась для путешественников. Вырос коэффициент в домашних перелетах. В Казахстане еще не хватает крупных игроков эйр индустрии, чтобы клиенты понимали что такое настоящая конкуренция, будь это качество сервиса или тарификация. Рейтинг tickets.kz не совсем адекватная. Но потом понял что пользователи этого сервиса особо не пользуются сервисом авиакомпании таких как Lufthansa и Turkish Airlines, которые по `рейтингам` tickets.kz находятся намного ниже.